Delivery
All orders will be posted with the tracked Royal Mail delivery service at £3.99 plus £0.05 for each added item to compensate for the weight of the parcel.
Once the order has been placed, it will take 3 - 5 business days for it to be dispatched, after this period you will then receive a tracking number which you can enter into the Royal Mail website to see the progress of the delivery along with an estimated time of delivery.
This date will likely not include information about disruptions such as strikes. In the event that there would be a disruption, another delivery service with a tracked postage option may be temporarily used, to ensure that your order arrives to you on time.
Returns & Refunds
Orders may only be returned if they arrive to us in new and resaleable condition. Custom orders likely will not be returnable due to the personalisation but please do contact do fill out the contact form to ask if you are unsure if your item qualifies. Unfortunately you would need to cover the cost of the return postage.
A refund will only be offered if the items return to us in new and resaleable condition.
Any damage occurred to the item in the post on its way to you or if the item is lost in the post is no fault of Francesca Lyle and will have to be taken up with the Delivery Service provider only.